Refunds & Returns Policy

Last Updated: November 7 2025

Updated by Anne-Ki Magraff Owner and Founder

The disclosures & polices set forth in this document pertains to the operation of https://www.akmagraff.com

We want you to be completely satisfied with your purchase from ak.magraff.com ("the Site"). Because we offer two distinct types of products—Handmade Articles and Print-on-Demand (POD) Merchandise—our policy is structured to address the unique nature of each.

Please read this policy carefully to understand the conditions under which returns and refunds are accepted.

1. General Return Conditions

Category of Data

Examples of Data Collected

Questions?

Return Window

7 days from the date of delivery.

Item Condition

Must be unused, unwashed, and in the same condition that you received it.

Packaging

Must be in the original packaging with all tags attached.

Proof of Purchase

Original order number or receipt is required.

Non-Returnable Items

Gift cards, downloadable software products, and items marked as final sale.

To initiate a return, please contact us at ak@akmagraff.com with your order number and the reason for the return.

2. Policy for Handmade Articles

Handmade Articles are items crafted directly by Anne-Ki Magraff. We accept returns and exchanges for these items under the following conditions:

2.1. Returns and Exchanges

• Acceptance: We accept returns for a full refund or exchanges for a different item or size within the stated Return Window.

• Return Shipping: The customer is responsible for paying the return shipping costs. We recommend using a trackable shipping service.

• Exchanges: If you request an exchange, we will ship the new item to you once we have received and inspected the original item.

2.2. Damages and Defects

If a handmade item arrives damaged or defective due to an error in our craftsmanship or packaging, please contact us immediately. We will cover the return shipping costs and offer a full refund or replacement.

3. Policy for Print-on-Demand (POD) Merchandise

Print-on-Demand items are custom-made specifically for you by our third-party fulfillment partners. As these items are unique and cannot be restocked, our return policy is more restrictive.

3.1. Returns for Buyer's Remorse (Not Accepted)

We do not accept returns or offer refunds for Print-on-Demand items due to:

• Buyer's remorse (you changed your mind).

• Incorrect size selection (sizing charts are provided).

• Incorrect color selection.

• Incorrect address provided by the customer.

3.2. Returns for Quality Issues (Accepted)

We will gladly offer a free replacement or a full refund if the item is:

• Damaged: The product arrived broken or torn.

• Defective: The product has a manufacturing flaw.

• Wrong Item: The wrong product, color, or size was sent due to an error by our fulfillment partner.

• Poor Print Quality: The print is noticeably blurry, faded, or misaligned.

3.3. Quality Issue Procedure

1. You must contact us within 7 days of delivery.

2. You must provide clear photographic evidence of the damage, defect, or error.

3. We will review the evidence and, if approved, we will work with our fulfillment partner to issue a replacement or refund. You may not be required to return the original item.

4. Refunds

4.1. Refund Method

Refunds will be processed back to your original method of payment (e.g., credit card, PayPal).

4.2. Refund Timeline

Once your return is received and inspected (for handmade items) or your quality issue is approved (for POD items), we will send you an email notification. The refund will be processed within [Insert Number, e.g., 5-10] business days, depending on your bank or payment processor.

4.3. Shipping Costs

Original shipping costs are non-refundable, except in cases where the return is a result of our error (e.g., defective or wrong item).

5. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided. If your package is lost in transit before delivery, please get in touch with us so we can assist you in filing a claim with the shipping carrier.

6. Contact Information

For any questions or to initiate a return, please get in touch with us:

• Email: ak@akmagraff.com

• Mailing Address for Returns (Handmade Only): Roeyse Norway - Please get in touch with us - we value our privacy these days.

We recommend reviewing all our documents to gain a comprehensive understanding of how we operate and how your experience is managed on our site. These policies outline everything from the security of your personal data to the terms of service and our shipping procedures for your orders. No matter which page you're currently reading, you can quickly access the full details for any topic below:

Click one of the buttons below to easily navigate to the full information for any policy, including our:

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